Refund & Cancellation

Refund & Cancellation Policy

Effective date: April 17, 2026
Last updated: April 17, 2026

This policy supplements our Terms of Service and explains how billing, renewals, cancellations, and refunds work on the OneSign service operated by ZPresso LLC.

1. Billing and renewals

  • Paid subscriptions are billed in advance at the start of each billing period — either monthly or annually, as you chose at checkout.
  • Unless you cancel before the end of the current billing period, your subscription renews automatically for another period of the same length at the then-current rate.
  • We will email a receipt after each successful payment. You can view and download past invoices from your billing page.
  • Fees are exclusive of any VAT, GST, sales tax, or similar taxes, which may be added at checkout where required by law.

2. Cancelling your subscription

You can cancel at any time from Settings → Billing in your dashboard, or by emailing support@onesign.click from the email address on file. Cancellation takes effect at the end of your current billing period: you keep access to paid features until then and are not charged again.

After cancellation your completed documents remain available for download for at least 30 days. Templates and draft documents may be removed earlier if you downgrade to a free plan that does not include them.

3. Refunds

We do not provide pro-rated refunds for partial months or years of service, or for unused seats, except as set out below or as required by law.

We will issue a refund in the following cases:

  • EU / EEA / UK consumer cooling-off period.If you are a consumer (i.e., acting outside your trade, business, or profession) resident in the EU, EEA, or UK, you have the right to withdraw from a distance-purchase subscription within 14 days of purchase without giving any reason, unless the digital service has been fully performed with your prior express consent. Because the Service is delivered immediately, by purchasing a subscription and clicking “I consent to immediate supply and waive my right of withdrawal once the service has been fully performed”, you acknowledge you may lose your right of withdrawal. If you are still within the 14-day period and have not used the Service beyond account setup, we will refund your subscription fee in full on request.
  • Service failure. If the Service is unavailable or materially fails to function for an extended period due to our fault and we are unable to restore it within a reasonable time, email support@onesign.click and we will work with you on a fair resolution, which may include a credit or refund.
  • Duplicate or erroneous charge. If you are charged in error, we will refund the mistaken charge promptly.
  • Annual plan within 14 days. If you purchase an annual plan and cancel within the first 14 days, we will refund the subscription fee less any usage above the equivalent free plan.

Refunds are issued to the original payment method within 10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

4. How to request a refund

Email support@onesign.clickfrom the address on your account with the subject “Refund request” and include (a) the account email, (b) the approximate date of the charge, and (c) a short description of why you are requesting a refund. You may also use the standard EU model-withdrawal form.

5. Chargebacks

If you dispute a charge with your bank or card issuer without first contacting us, we may suspend your account while the dispute is open. Please write to us first — chargebacks are slow and costly for both sides.

6. Changes to pricing

We may change subscription pricing from time to time. We will notify you at least 30 days before a change affects you. If you do not accept the change, you may cancel before it takes effect.

7. Questions

Email support@onesign.click with any billing question.