Terms of Service
Effective date: April 17, 2026
Last updated: April 17, 2026
These Terms of Service (“Terms”) form a binding agreement between ZPresso LLC, a Free Zone Company (FZ-LLC) registered in Sharjah Media City (SHAMS) Free Zone, United Arab Emirates(“OneSign”, “we”, “us”, or “our”), and the person or entity that accesses or uses the OneSign service at onesign.clickand any related applications, APIs, and content (collectively, the “Service”) (“you” or “Customer”).
By creating an account, clicking “I agree”, signing a document through the Service, or otherwise accessing the Service, you agree to be bound by these Terms and our Privacy Policy, Acceptable Use Policy, and E-Signature Disclosure & Consent. If you do not agree, you must not use the Service.
1. The Service
OneSignis a software-as-a-service platform that lets Customers upload documents, invite other people (“Signers”) to apply electronic signatures, create reusable templates, track signing status, and download completed documents with an accompanying audit trail. The specific features available to you depend on the plan you subscribe to and are described in the Service itself.
2. Eligibility and accounts
You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to both you and that organisation.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at security@onesign.click if you suspect unauthorised access.
3. Your content
Documents, templates, signatures, and any other materials you upload or generate through the Service (“Customer Content”) belong to you. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process Customer Content solely for the purposes of operating, securing, and improving the Service, complying with law, and providing the Service to you and your Signers. We do not sell Customer Content and we do not use it to train machine-learning models.
You represent and warrant that you have all rights necessary to upload Customer Content and to request signatures on it, that Customer Content does not infringe any third party’s rights, and that its processing through the Service does not violate any law or agreement.
4. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy. In particular, you must not use the Service to sign or circulate documents that are unlawful, fraudulent, deceptive, or that a reasonable person would find abusive, and you must not attempt to compromise the security, integrity, or availability of the Service.
5. Electronic signatures & document validity
You and each Signer acknowledge and consent that contracts, notices, disclosures, and other documents may be executed and delivered electronically through the Service, in accordance with the laws of the parties’ respective jurisdictions, including the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN), the U.S. Uniform Electronic Transactions Act (UETA), the EU eIDAS Regulation (910/2014), the UK Electronic Communications Act 2000, and UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. See our full E-Signature Disclosure & Consent for details, including how to withdraw consent and request paper versions.
The Service provides a simple electronic signature product by default. It is your responsibility to determine whether a simple electronic signature satisfies the legal requirements applicable to a specific document in a specific jurisdiction (for example, certain real-estate, family-law, or notarial documents may require a higher level of assurance, such as an advanced or qualified electronic signature, or wet-ink signing).
6. Fees, taxes, and renewals
Paid plans are billed in advance on a monthly or annual basis as described on our pricing page. Fees are non-refundable except as expressly set out in our Refund & Cancellation Policy or as required by applicable law. Subscriptions auto-renew for successive terms of the same length unless cancelled before the end of the then-current term. Fees are exclusive of taxes, duties, and levies, which you are responsible for (other than taxes on our net income).
We may change our fees for future billing periods on at least 30 days’ notice. If you do not accept the change, you may cancel before the new price takes effect.
7. Free plans, trials, and beta features
Free plans and trials are provided “as is” and may be modified, limited, or discontinued at any time. Beta or early-access features are optional and may be less reliable; we make no warranties about them and may change them without notice.
8. Intellectual property
We and our licensors own all right, title, and interest in and to the Service, including all software, designs, logos, and documentation. Except for the rights expressly granted in these Terms, no licence or other right is granted to you. Feedback you submit may be used by us without restriction or compensation to you.
9. Third-party services
The Service may integrate with or link to third-party services. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them. Our current list of sub-processors is available at /legal/subprocessors.
10. Data protection
We process personal data as described in our Privacy Policy. Where you use the Service to process personal data of your own end-users in a way that makes us a processor (and you a controller) under applicable data-protection law, our Data Processing Agreement is incorporated into these Terms by reference and forms part of our agreement with you.
11. Suspension and termination
You may terminate your account at any time from the dashboard or by writing to support@onesign.click. We may suspend or terminate your access to the Service immediately if you materially breach these Terms, fail to pay fees when due, use the Service in a way that creates legal or security risk, or if we are required to do so by law.
Upon termination: (a) your right to use the Service ends; (b) we will make a copy of your completed documents available for download for at least 30 days, after which we may delete them; and (c) provisions that by their nature should survive termination (including sections on fees already due, IP, disclaimers, liability limits, indemnification, and governing law) will survive.
12. Warranties and disclaimers
We will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we disclaim all other warranties, whether express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.
Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for fraud, death, or personal injury caused by negligence.
13. Limitation of liability
To the maximum extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, or data, even if advised of the possibility of such damages. Each party’s total aggregate liability arising out of or related to these Terms and the Service will not exceed the greater of (a) the fees you paid us for the Service in the twelve (12) months preceding the event giving rise to liability, and (b) USD 100.
14. Indemnification
You will defend, indemnify, and hold harmless ZPresso LLCand its officers, directors, employees, and agents from any third-party claim arising out of or related to (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your infringement of any third party’s rights.
15. Governing law and dispute resolution
These Terms are governed by, and construed in accordance with, the Laws of the United Arab Emirates, as applicable to the SHAMS Free Zone, together with the applicable laws of the Emirate of Sharjah, without regard to its conflict-of-laws rules.
Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, will be finally resolved by arbitration seated in Sharjah, United Arab Emirates, administered by the Sharjah International Commercial Arbitration Centre (“Tahkeem”) in accordance with its rules in force at the time of the arbitration. The language of the arbitration will be English and the tribunal will consist of a sole arbitrator. Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information.
Consumers.If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law provides that consumers cannot be deprived of the protection of the mandatory rules of their local law, nothing in this section deprives you of that protection, and you retain the right to bring proceedings in the courts of your country of residence. EU consumers may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
16. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will notify you by email or through the Service at least 14 days before it takes effect. Your continued use of the Service after the effective date of the change constitutes acceptance. If you do not agree, you may stop using the Service and cancel your subscription.
17. Miscellaneous
Entire agreement. These Terms, together with any documents expressly incorporated by reference, are the entire agreement between us and supersede any prior agreements on the subject matter.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
No waiver. A failure to enforce any provision is not a waiver of that provision.
Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
Force majeure. Neither party is liable for delay or failure to perform caused by events outside its reasonable control.
Notices. Legal notices to us must be sent to legal@onesign.click and by post to ZPresso LLC, Sharjah Media City (SHAMS), P.O. Box 839, Sharjah, United Arab Emirates. Notices to you may be sent to the email address on your account.
18. Contact
ZPresso LLC
Sharjah Media City (SHAMS), P.O. Box 839, Sharjah, United Arab Emirates
Trade licence: 2115421.01
Email: legal@onesign.click